{"id":11008,"date":"2022-03-10T13:55:39","date_gmt":"2022-03-10T12:55:39","guid":{"rendered":"https:\/\/business-central-app.it\/assistenza-clienti\/"},"modified":"2025-04-09T11:29:32","modified_gmt":"2025-04-09T09:29:32","slug":"support","status":"publish","type":"page","link":"https:\/\/www.business-central-app.it\/en\/support\/","title":{"rendered":"Customer care and support"},"content":{"rendered":"
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Customer care and support<\/h1>\n\n<\/div><\/div><\/div>\n<\/div>\n\n\n

Our customer service is reserved for NAV-lab customers who have an active ID CLIENT<\/h3>\n\n\n\n

It is provided through direct contact with NAV-lab consultants and aims to provide timely and effective support to our customers<\/strong>, ensuring the resolution of the problems they encounter during their daily work, both in the use of the standard Microsoft Dynamics 365 Business Central <\/em>ERP and in the use of our Microsoft certified Apps.<\/p>\n\n\n\n

Our Customer Support Service is provided against the purchase of the following NAV-lab solutions \/ APPs :<\/em><\/strong><\/p>\n\n\n

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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo Zero<\/h3>\n\n\n\n

Tempo Zero<\/strong> is the NAV-lab ERP add-on based on Microsoft Dynamics 365 Business Central on-premise<\/strong> and endorsed by Microsoft (CfMD \u2013 Certified for Microsoft Dynamics). It is also available for versions based on Microsoft Dynamics NAV<\/p>\n\n<\/div><\/div>\n\n

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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo Zero Cloud<\/mark><\/h3>\n\n\n\n

Tempo Zero Cloud<\/strong>: get started with ERP Microsoft Dynamics 365 Business Central in your company thanks to the package of additional extensions created for the typical Italian companies.<\/strong>
It is a prerequisite<\/strong> for most of the other apps available<\/p>\n\n<\/div><\/div>\n\n

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\"Immagine<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo Zero Worldwide<\/mark><\/h3>\n\n\n\n

Tempo Zero Worldwide<\/strong> for Microsoft Dynamics 365 Business Central is the App developed by NAV-lab to be used by worldwide companies<\/strong> for the fast start-up of Microsoft ERP thanks to the package of additional extensions<\/strong><\/p>\n\n<\/div><\/div>\n\n

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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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Tempo Zero<\/mark> Premium<\/h3>\n\n\n\n

Tempo Zero Premium<\/strong>: It is the App tailored for manufacturing companies<\/strong>. It makes them more flexible, more efficient, providing more control tools<\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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Tempo Zero<\/mark> Worldwide Premium<\/h3>\n\n\n\n

Tempo Zero Worldwide Premium<\/strong>: It is the App tailored for manufacturing<\/strong> companies. It makes them more flexible, more efficient, providing more control tools
The extension is suitable for use by companies on the worldwide market.<\/strong><\/p>\n\n<\/div><\/div>\n\n

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\"FE<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Fe<\/mark> lite Cloud<\/h3>\n\n\n\n

The FE Lite Cloud<\/strong> APP for Dynamics 365 Business Central allows the accountants to prepare the invoice in .XML format<\/strong> and manage B2B and PA e-invoices sending to the SDI intermediary, through a few simple clicks, within the ERP<\/p>\n\n<\/div><\/div>\n\n

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\"FE<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Fe<\/mark> full Cloud<\/h3>\n\n\n\n

FE Full Cloud<\/strong> This App has set up a dashboard<\/strong> within Microsoft Business Central that allows for intuitive and easy all-inclusive management of electronic invoicing and digital storage<\/strong><\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> coa<\/h3>\n\n\n\n

Tempo Zero COA adds<\/strong> to Dynamics 365 Business Central the capability to define customized sources and rules for capturing cost data from various sources.<\/strong><\/p>\n\n<\/div><\/div>\n\n

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\"Contabilit\u00e0<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> coa Plus<\/h3>\n\n\n\n

Tempo Zero COA Plus: It opens up cost accounting to different sources<\/strong>, linked to areas other than accounting ones, adds the necessary features for the specificities of the Italian market<\/strong>.<\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Tesoreria<\/h3>\n\n\n\n

Tempo Zero Tesoreria<\/strong> is the APP that activates the connection between Internal and External Financial Data to the ERP<\/strong>, this opening the way to reliable decisions on the economic and competitive future of your company<\/p>\n\n<\/div><\/div>\n\n

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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Shipping EDI<\/h3>\n\n\n\n

Tempo Zero Shipping EDI<\/strong> integrates and makes it easy to manage sales shipments by courier <\/strong><\/p>\n\n<\/div><\/div>\n\n

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\"Gestione<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Shipping EDI+<\/h3>\n\n\n\n

Tempo Zero Shipping EDI<\/strong>+ integrates and streamlines the mangement of warehouse shipments by courier <\/strong><\/p>\n\n<\/div><\/div>\n\n

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\n\nread more<\/span><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n
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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Provvigioni<\/h3>\n\n\n\n

Tempo Zero Provvigioni<\/strong>: is the APP designed by NAV-lab for the automated control of commission calculations in any phases<\/strong><\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Enasarco<\/h3>\n\n\n\n

Tempo Zero Enasarco<\/strong>: the app to manage Enasarco accounting movements, related to social security contributions for business agents and sales representatives.<\/p>\n\n<\/div><\/div>\n\n

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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> QMS<\/h3>\n\n\n\n

Tempo Zero QMS<\/strong>: is the APP for the management of measurements and quality control<\/strong> in in Sales, Purchases and Manufacturing in the Microsoft Dynamics 365 Business Central ERP.<\/p>\n\n<\/div><\/div>\n\n

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\"Gestione<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Jobs<\/h3>\n\n\n\n

Tempo Zero Jobs<\/strong>: is the APP that contains a range of features that extend standard job order management<\/strong> to the Assembly and Manufacturing areas within the ERP<\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Worldwide Jobs<\/h3>\n\n\n\n

Tempo Zero Worldwide Jobs<\/strong>: is the APP that contains a range of features that extend standard job order management to the Assembly and Manufacturing areas<\/strong> within the ERP.
The extension is suitable for use by companies on the worldwide market<\/strong><\/p>\n\n<\/div><\/div>\n\n

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\"Automatizza<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> Intrastat plus<\/h3>\n\n\n\n

Tempo Zero Intrastat Plus: facilitates the management of sales and purchase transactions of goods and services<\/strong> \u2013 carried out within a certain timeframe \u2013 within the European Community, as provided for by art. 50 of D.L. 331\/1993, following the removal of customs barriers<\/p>\n\n<\/div><\/div>\n\n

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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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Tempo zero<\/mark> conai<\/h3>\n\n\n\n

Tempo Zero CONAI<\/strong> allows you to manage and control the recovery and recycling process of the packaging materials you use, thanks to predefined automatisms<\/p>\n\n<\/div><\/div>\n\n

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\"Amministrazione<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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hotel back office<\/mark><\/h3>\n\n\n\n

Hotel Back Office<\/strong>: allows you to manage the administration, general accounting, warehouse and Management Control activities<\/strong> of your hotel or hotel chain.<\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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pms interface<\/mark><\/h3>\n\n\n\n

PMS Interface<\/strong>: is the App for hotels and hotel chains taht allows the integration of protel PMS<\/strong> with Microsoft Dynamics 365 Business Central to import daily data from the PMS into the hotel back office software.<\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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pos interface<\/mark><\/h3>\n\n\n\n

POS Interface<\/strong>: is the App for Microsoft Dynamics 365 Business Central that creates an interface with several POS for back office<\/strong> of hotels and hotel chains.<\/p>\n\n<\/div><\/div>\n\n

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\"App<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n\n\n
vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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tempo zero<\/mark> MES Connect<\/h3>\n\n\n\n

Tempo Zero MES Connect<\/strong>: is a connector that aligns business management and production by interchanging MES data<\/strong> with the ERP<\/p>\n\n<\/div><\/div>\n\n

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\"CON<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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tempo zero<\/mark> Smartprint<\/h3>\n\n\n\n

Tempo Zero Smartprint: customixe orders, invoices and any other document<\/strong> prepared for your business management, in the Microsoft Business Central ERP<\/p>\n\n<\/div><\/div>\n\n

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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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tempo zero<\/mark> Industry ADV<\/h3>\n\n\n\n

Tempo Zero Industry ADV: automates accounting management in payroll data entry<\/strong> within Microsoft Dynamics 365 Business Central, adding features to the ERP standard ones<\/p>\n\n<\/div><\/div>\n\n

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\n\nream more<\/span><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n
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\"Tempo<\/figure>\n\n<\/div>\n\n
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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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tempo zero<\/mark> document tracking<\/h3>\n\n\n\n

Tempo Zero Document Tracking<\/strong>: is the app for a quickly search for documents through a navigation system<\/strong> that extracts and organizes them in a readable format for the user, in the Business Central ERP<\/p>\n\n<\/div><\/div>\n\n

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microsoft certified<\/strong><\/div>\n\n<\/div>\n\n
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The \u201cMicrosoft Certified\u201d NAV-lab APPs are the SaaS extensions that have passed all the tests required by Microsoft for their certification and are present in the Microsoft AppSource store<\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n

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vertical market app<\/strong><\/div>\n\n<\/div>\n\n
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The NAV-lab APPs \u201cfor vertical market\u201d are solutions that solve management problems of specific product sectors<\/p>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n

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The list of NAV-lab products is constantly evolving in line with the developments of new customer requests<\/p>\n\n\n

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PRODUCT ROADMAP<\/h4>\n\n\n\n

APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.<\/strong>
NAV-lab tech lab undertakes to guarantee constant releases to our customers<\/strong>, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers\u2019 investiments in Microsoft Dynamics<\/em> technology.<\/p>\n\n\n\n

Product support lifecycle<\/h4>\n\n\n\n

The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.<\/p>\n\n<\/div><\/div>\n\n

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How to contact us<\/h2>\n\n\n\n

If you have an ID CLIENT and you need a support, CONTACT US clicking the form you find below<\/em><\/strong>.<\/p>\n\n\n\n

You can also email or call us to:

helpdesk.tempozero@navlab.it<\/strong><\/a>
tel.: 0039 0308930933<\/a><\/strong>

Address: Viale Gran Sasso 10 – 20131 Milano – Italy<\/p>\n\n\n\n

Working hours<\/h4>\n\n\n\n

The help desk service is available on working days
9 to 12.30 | 14 to 17.30<\/p>\n\n\n\n

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FAQ \u2013 knowledge<\/a><\/div>\n<\/div>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n\n

If you have an ID CLIENT and you need a support, CONTACT US clicking the button below<\/em><\/strong>: our NAV-lab consultants will contact you back as scheduled in the agreement.<\/p>\n\n\n\n

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