• Italian
  • English

FAQ

Insert Customer Company ID

Error, customer company ID not found

F.A.Q.

Frequently Asked Questions

FE LITE CLOUD and FE FULL CLOUD e-Invoicing management in Microsoft Dynamics 365 Business Central - FAQ

As for the Italian businesses, you have to enter a 7 alphanumeric character code, provided by the company customer. As for the users that do not have a unique code, using a pec e-mail instead, the unique code field must be completed with 0000000 (seven times zero); an e-mail address must be entered in “PEC DESTINATARIO” (B2B) (i.e. the recipient’s pec e-mail), once the box next to “USA EMAIL” (i.e. Use the e-mail) is ticked. As for the customers abroad (CEE, Extra Cee), it will be possible to codify the unique code XXXXXXX (seven times X) without any e-mail.  As for the PA users, a 6 character unique code must be entered (for ex. SZWG99).

REMEMBER: the PAs have the CIG code made up of a 10 alphanumeric character code. Dynamics 365 Business Central provides a “LISTA CIG” tab, made up of a headline and several additional lines according to the customers that will use that CIG code. You can enter both CIG* and CUP** codes.
*Tender Identifying Code **Project Unique Code
Be careful: If you use a ship-to-code and a bill-to-customer no, both of them have to be indicated.

NAV allows you to enter or modify customers’ data, in the appropriate “Customers” section, where you can view the contacts you have already registered, too. REMEMBER: your invoices will be charged to the customers that are already certified and registered, whose registration fields are considered appropriate.

To doublecheck the accuracy of the invoices, you have to click on the left on “Gestione ruolo Utente” (i.e. “users’ role management”), by selecting the button “CONTROLLI DATI FE” (i.e. FE DATA CONTROL). Therefore, the programme carries out a further verification both on the customer’s data and on the order lines, because some special characters (such as: °, *, @, ò) can generate errors for SDI System.

When an invoice is “rejected”, it means that the intermediary has found some anomalies which must be fixed. Clicking on LOG FILE, you can view any errors that are specified in the description field.

When invoices are not delivered, it means that the SDI system has taken charge of them, without being able to deliver them to the customers. The SDI will try to deliver them five more times; in the meantime, it stores them in its “tax box” (“cassetto fiscale”).

When an invoice is in this state, it means that the SDI may have discarded it, because of anomalies.
REMEMBER: these anomalies can be checked before clicking on “LOG FILE”, where you can view any errors that are specified in the description field.

To import invoices from the “TAX BOX”, you can just retrieve the invoice you need (in XML format) and metadata related to it.
Once you saved invoice metadata on your desktop, you have to log to the SDI web portal, to the menu on the left, by clicking on “IMPORT B2B PURCHASING INVOICES”: a new tab will be opened so you can upload your files.
Once loaded, you can find your files both in PURCHASING INVOICES folder and in Dynamics 365 Business Central.

An invoice may be rejected by SdI for several reasons, including errors in the data.
Once “LOG FILE” errors are displayed, you have to proceed with “Acquisisci / Note fatture di vendita” button (i.e. Acquire / Sales invoices notes) that opens the following screenshot.
Once you flagged “Rigenera dati” (i.e. Regenerate data), you can regenerate your invoice or credit note that we detect through one of the filters.