The customer service is reserved for NAV-lab customers who have the ID CLIENT
Welcome to NAV-lab support area!
APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.
NAV-lab tech lab undertakes to guarantee constant releases to our customers, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers’ investiments in Microsoft Dynamics technology.
How to contact us
If you need our help, fill in the form on the side
or contact us at: email@example.com
or call us at: Toll-free Number 800701170 from Italy
(+39 030 8930933 from abroad)
Our address: Viale Gran Sasso 10 – 20131 Milano – Italy
Our Help desk is available MON to FRI
9 a.m. to 12.30 p.m. – 2 p.m. to 5.30 p.m.
Product support lifecycle
The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.
Our customer service team will efficiently help you, ensuring that any problems are solved, thanks to:
Tempo Zero Cloud per Microsoft Dynamics 365 Business Central
FE LITE CLOUD per Microsoft Dynamics 365 Business Central
FE FULL CLOUD per Microsoft Dynamics 365 Business Central
If you have an ID CLIENT and you need a support, CANTACT US clicking the button below: our NAV-lab consultants will contact you back as scheduled in the agreement.
All the necessary support
The Service Level is regulated by the kind of contract concluded.
Here is a table that shows the intervention times, based on the seriousness od the problems identified.
The table is just an example and it can vary depending on your agreement
All the support you need
Services for the management of your information system
Our Contact Center is available to provide you all the support you need, at managerial and organizational levels, during the analysis about the solution, such as management software / ERP / personalized solutions suitable for your company.
Here are some of our services:
- The drafting and the implementation of projects based on Business Central
- The system service supply to allow the full integration of your business informative system with the most advanced Microsoft technologies (on-premise, on- cloud or hybrid solution)
- Management consulting
- Soft Loans for IT projects
- Financial management
- Business Intelligence
- Business organization
- Industry 4.0