Customer care and support

Our customer service is reserved for NAV-lab customers who have an active ID CLIENT

It is provided through direct contact with NAV-lab consultants and aims to provide timely and effective support to our customers, ensuring the resolution of the problems they encounter during their daily work, both in the use of the standard Microsoft Dynamics 365 Business Central ERP and in the use of our Microsoft certified Apps.

Our Customer Support Service is provided against the purchase of the following NAV-lab solutions / APPs :

Tempo Zero

Tempo Zero is the NAV-lab ERP add-on based on Microsoft Dynamics 365 Business Central on-premise and endorsed by Microsoft (CfMD – Certified for Microsoft Dynamics). It is also available for versions based on Microsoft Dynamics NAV

*Microsoft Certified – CFMD

Tempo Zero Cloud

Tempo Zero Cloud: get started with ERP Microsoft Dynamics 365 Business Central in your company thanks to the package of additional extensions created for the typical Italian companies

It is a prerequisite for most of the other apps available

*APP Microsoft Certified

Tempo Zero Worldwide

Tempo Zero Worldwide for Microsoft Dynamics 365 Business Central is the App developed by NAV-lab to be used by worldwide companies for the fast start-up of Microsoft ERP thanks to the package of additional extensions

*APP Microsoft Certified

Tempo Zero Premium

Tempo Zero Premium: It is the App tailored for manufacturing companies. It makes them more flexible, more efficient, providing more control tools

*APP Microsoft Certified
**APP for Vertical Market

Tempo Zero Worldwide Premium

Tempo Zero Worldwide Premium: It is the App tailored for manufacturing companies. It makes them more flexible, more efficient, providing more control tools
The extension is suitable for use by companies on the worldwide market.

*APP Microsoft Certified
**APP for Vertical Market

FE Lite Cloud

The FE Lite Cloud APP for Dynamics 365 Business Central allows the accountants to prepare the invoice in .XML format and manage B2B and PA e-invoices sending to the SDI intermediary, through a few simple clicks, within the ERP

*APP Microsoft Certified

FE Full Cloud

FE Full Cloud This App has set up a dashboard within Microsoft Business Central that allows for intuitive and easy all-inclusive management of electronic invoicing and digital storage

*APP Microsoft Certified

Tempo Zero COA

Tempo Zero COA adds to Dynamics 365 Business Central the capability to define customized sources and rules for capturing cost data from various sources.

*APP Microsoft Certified

Tempo Zero COA Plus

Tempo Zero COA Plus: It opens up cost accounting to different sources, linked to areas other than accounting ones, adds the necessary features for the specificities of the Italian market.

*APP Microsoft Certified

Tempo Zero Tesoreria

Tempo Zero Tesoreria is the APP that activates the connection between Internal and External Financial Data to the ERP, thus opening the way to reliable decisions on the economic and competitive future of your company

*APP Microsoft Certified

Tempo Zero Provvigioni

Tempo Zero Provvigioni: is the APP designed by NAV-lab for the automated control of commission calculations in any phases

*APP Microsoft Certified

Tempo Zero QMS

Tempo Zero QMS: is the APP for the management of measurements and quality control in in Sales, Purchases and Manufacturing in the Microsoft Dynamics 365 Business Central ERP.

*APP Microsoft Certified

Tempo Zero Jobs

Tempo Zero Jobs: is the APP that contains a range of features that extend standard job order management to the Assembly and Manufacturing areas within the ERP

*APP Microsoft Certified
**APP for Vertical Market

Tempo Zero Worldwide Jobs

Tempo Zero Worldwide Jobs: is the APP that contains a range of features that extend standard job order management to the Assembly and Manufacturing areas within the ERP.
The extension is suitable for use by companies on the worldwide market

*APP Microsoft Certified
**APP for Vertical Market

Tempo Zero Intrastat

Tempo Zero Intrastat: facilitates the management of sales and purchase transactions of goods and services – carried out within a certain timeframe – within the European Community, as provided for by art. 50 of D.L. 331/1993, following the removal of customs barriers

*APP Microsoft Certified

Tempo Zero CONAI

Tempo Zero CONAI allows you to manage and control the recovery and recycling process of the packaging materials you use, thanks to predefined automatisms

*APP Microsoft Certified

Hotel Back Office

Hotel Back Office: allows you to manage the administration, general accounting, warehouse and Management Control activities of your hotel or hotel chain.

*APP Microsoft Certified
**APP for Vertical Market

PMS Interface

PMS Interface: is the App for hotels and hotel chains taht allows the integration of protel PMS with Microsoft Dynamics 365 Business Central to import daily data from the PMS into the hotel back office software.

*APP Microsoft Certified
**APP for Vertical Market

POS Interface

POS Interface: is the App for Microsoft Dynamics 365 Business Central that creates an interface with several POS for back office of hotels and hotel chains.

*APP Microsoft Certified
**APP for Vertical Market

Tempo Zero MES Connect

Tempo Zero MES Connect: is a connector that aligns business management and production by interchanging MES data with the ERP

*APP Microsoft Certified
**APP for Vertical Market

Tempo Zero Smartprint

Tempo Zero Smartprint: customixe orders, invoices and any other document prepared for your business management, in the Microsoft Business Central ERP

*APP Microsoft Certified

Tempo Zero Industry ADV

Tempo Zero Industry ADV: automates accounting management in payroll data entry within Microsoft Dynamics 365 Business Central, adding features to the ERP standard ones

*APP Microsoft Certified

Tempo Zero Document Tracking

Tempo Zero Document Tracking: is the app for a quickly search for documents through a navigation system that extracts and organizes them in a readable format for the user, in the Business Central ERP

*APP Microsoft Certified

*APP Microsoft Certified

The “Microsoft Certified” NAV-lab APPs are the SaaS extensions that have passed all the tests required by Microsoft for their certification and are present in the Microsoft AppSource store

**APP for Vertical Market

The NAV-lab APPs “for vertical market” are solutions that solve management problems of specific product sectors

The list of NAV-lab products is constantly evolving in line with the developments of new customer requests

PRODUCT ROADMAP

APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.
NAV-lab tech lab undertakes to guarantee constant releases to our customers, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers’ investiments in Microsoft Dynamics technology.

Product support lifecycle

The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.

How to contact us

If you have an ID CLIENT and you need a support, CONTACT US clicking the form you find below.

You can also email or call us to:

helpdesk.tempozero@navlab.it
tel.: 0039 0308930933

Address: Viale Gran Sasso 10 – 20131 Milano – Italy

Working hours

The help desk service is available on working days
9 to 12.30 | 14 to 17.30

If you have an ID CLIENT and you need a support, CONTACT US clicking the button below: our NAV-lab consultants will contact you back as scheduled in the agreement.








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    Service levels

    All the support you need

    Each Service Level is regulated by the kind of contract concluded.

    The table is just an example and it can vary depending on your agreement.

    Service level agreement
    Service level agreement