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Support and Help

The customer service is reserved for NAV-lab customers who have the ID CLIENT

Customer Care

Welcome to NAV-lab support area!

PRODUCT ROADMAP

APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.
NAV-lab tech lab undertakes to guarantee constant releases to our customers, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers’ investiments in Microsoft Dynamics technology.

How to contact us
If you need our help, fill in the form on the side

or contact us at: helpdesk.tempozero@navlab.it
or call us at: Toll-free Number 800701170 from Italy
(+39 030 8930933 from abroad)

Our address: Viale Gran Sasso 10 – 20131 Milano – Italy

Support timetable
Our Help desk is available MON to FRI
9 a.m. to 12.30 p.m. – 2 p.m. to 5.30 p.m.

Product support lifecycle
The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.

Our customer service team will efficiently help you, ensuring that any problems are solved, thanks to:

Tempo Zero Cloud per Microsoft Dynamics 365 Business Central
FE LITE CLOUD per Microsoft Dynamics 365 Business Central
FE FULL CLOUD per Microsoft Dynamics 365 Business Central

If you have an ID CLIENT and you need a support, CANTACT US clicking the button below: our NAV-lab consultants will contact you back as scheduled in the agreement.

All the necessary support

Service level

The Service Level is regulated by the kind of contract concluded.

Here is a table that shows the intervention times, based on the seriousness od the problems identified.

The table is just an example and it can vary depending on your agreement

All the support you need

Services for the management of your information system

Our Contact Center is available to provide you all the support you need, at managerial and organizational levels, during the analysis about the solution, such as management software / ERP / personalized solutions suitable for your company.

Here are some of our services:

  • The drafting and the implementation of projects based on Business Central
  • The system service supply to allow the full integration of your business informative system with the most advanced Microsoft technologies (on-premise, on- cloud or hybrid solution)
  • Management consulting
  • Soft Loans for IT projects
  • Financial management
  • Business Intelligence
  • Business organization
  • Industry 4.0

NAV-lab S.r.l.

Microsoft Partner

The NAV-lab Group has been in operation since 2003 and is among top Microsoft Partners in the world of ERP Microsoft Dynamics 365 Business Central (former Microsoft Dynamics NAV) and in Microsoft cloud services.

Contatti

NAV-lab S.r.l.
VAT No. IT05786700962
R.E.A. Economic and Administrative no. MI-1849241
10 Viale Gran Sasso, 20131 Milano, Italy

E-mail: info@navlab.it
Free-phone number: 800 701170
Tel.: +39 02 29521765

Terms

Privacy policy
Cookie Policy

Partners

19 operational offices, NAV-lab covers the entire Italian territory.

Piedmont

EID S.r.l. - Borgomanero (Novara)
Soluzioni EDP S.r.l. - Vercelli
Kelyan S.p.A. - Torino e Cuneo

Lombardy

Nekte S.r.l. - Milan
Braindata S.a.S. - Casatenovo (Lecco)
Sielco S.r.l. - Buguggiate (Varese)
Ingest S.r.l. - Sarezzo (Brescia)

Veneto

Progeco S.r.l. - Verona
Serenissima Informatica S.p.A. - Padua

Emilia Romagna

Cata1 S.r.l. - Carpi (Modena) and Ferrara
Kelyan S.p.A. - Carpi (Modena)

Tuscany

Iperutility S.r.l. - Florence

Lazio

BS S.r.l. - Rome

Campania

BS S.r.l. - Naples and Salerno

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