Customer care and support
Our customer service is reserved for NAV-lab customers who have an active ID CLIENT
It is provided through direct contact with NAV-lab consultants and aims to provide timely and effective support to our customers, ensuring the resolution of the problems they encounter during their daily work, both in the use of the standard Microsoft Dynamics 365 Business Central ERP and in the use of our Microsoft certified Apps.
Our Customer Support Service is provided against the purchase of the following NAV-lab solutions / APPs :
Tempo Zero
TEMPO ZERO is NAV-lab’s standard on premise solution (available also on cloud on Microsoft Azure) that includes additional features for Business Central ERP and still active versions of Microsoft Dynamics NAV.
*Microsoft Certified – CFMD
Tempo Zero Cloud
Tempo Zero Cloud is the basic solution made available by NAV-lab group to allow the fast startup of Microsoft Dynamics 365 Business Central ERP in Italian companies of different industries, thanks to a standard package of extensions and additional features.
It is a prerequisite for most of the other available Apps.
*APP Microsoft Certified
Tempo Zero Worldwide
Tempo Zero Worldwide is the international version of Tempo Zero Cloud: it allows the fast start-up of the ERP Microsoft Dynamics 365 Business Central in companies of different industries, wherever they are located in the world, thanks to a standard package of extensions and additional features
*APP Microsoft Certified
Tempo Zero Premium
Tempo Zero Premium contains additional features to Tempo Zero Cloud and is dedicated to companies with production activities.
*APP Microsoft Certified
**APP per mercato verticale
Tempo Zero Worldwide Premium
Tempo Zero Worldwide Premium is the international version of Tempo Zero Premium: it contains additional features to Tempo Zero Worldwide dedicated to companies with manufacturing operations anywhere in the world.
*APP Microsoft Certified
**APP per mercato verticale
FE Lite Cloud
FE Lite Cloud prepares B2B and PA Electronic Invoices within Business Central with just a few clicks, in line with Italian law.
*APP Microsoft Certified
FE Full Cloud
FE Full Cloud automatically manages Electronic Invoices and their digital Storage with a dashboard inside the Dynamics 365 Business Central ERP.
*APP Microsoft Certified
Tempo Zero Tesoreria
Tempo Zero Treasury provides a connector between Business Central and the application chosen for the advance management of corporate treasury, activating the data exchange with the ERP and vice versa and promoting sophisticated analysis on the financial status.
*APP Microsoft Certified
Tempo Zero Provvigioni
Tempo Zero Provvigioni automates, in Business Central, the management and calculation of commissions to be paid to agents.
*APP Microsoft Certified
Tempo Zero QMS
Tempo Zero QMS allows to manage and track measurements and controls required by the quality system, in the Sales, Purchasing and Production areas of Business Central.
*APP Microsoft Certified
Tempo Zero Jobs
Tempo Zero Jobs enables complete job management with extended features in several areas such as Manufacturing and Assembly.
*APP Microsoft Certified
**APP per mercato verticale
Tempo Zero Worldwide Jobs
Tempo Zero Worldwide Jobs is the international version of Tempo Zero Jobs: enables complete job management with extended features in several areas such as Manufacturing and Assembly.
*APP Microsoft Certified
**APP per mercato verticale
Tempo Zero Intrastat
Tempo Zero Intrastat: facilitates and automates data mining and the filling in of the Intrastat declaration
*APP Microsoft Certified
Hotel Back Office
Hotel Back Office: hotel back office app with Administration and Management Control with USALI reporting for hotel chains and independent hotels.
*APP Microsoft Certified
**APP per mercato verticale
PMS Interface
PMS Interface: integration of Protel PMS for importing daily data from PMS into hotel back office software.
*APP Microsoft Certified
**APP per mercato verticale
POS Interface
POS Interface: provides 2-way integration with Point of Sale software for the restaurant and retail industries.
*APP Microsoft Certified
**APP per mercato verticale
Tempo Zero MES Connect
Tempo Zero MES Connect: the connettor that aligns business management and production by data exchange between MES and ERP, allowing the monitoring of production progress status
*APP Microsoft Certified
**APP per mercato verticale
Tempo Zero Smartprint
Tempo Zero Smartprint allows the user to quickly and easily manage customizations of business print layouts in Business Central, such as offers, orders and invoices.
*APP Microsoft Certified
Tempo Zero Industry ADV
Tempo Zero Industry ADV: automate accounting features for payroll data entry in Business Central.
*APP Microsoft Certified
Tempo Zero Document Tracking
Tempo Zero Document Tracking: quickly searches for documents in the ERP, using a navigation system that extracts and organizes them in a user-readable format
*APP Microsoft Certified
*APP Microsoft Certified
NAV-lab “Microsoft Certified” APPs are SaaS extensions that have passed all the tests required by Microsoft for their certification and are available in the Microsoft AppSource store.
**APP per mercato verticale
NAV-lab “vertical market” APPs are solutions that solve management problems in specific product industries.
The list of NAV-lab solutions is constantly evolving in line with the development of new customer requirements.
Haven’t you find the solution you were looking for?
PRODUCT ROADMAP
APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.
NAV-lab tech lab undertakes to guarantee constant releases to our customers, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers’ investiments in Microsoft Dynamics technology.
Product support lifecycle
The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.
How to contact us
If you have an ID CLIENT and you need a support, CONTACT US clicking the form you find below.
You can also email or call us to:
helpdesk.tempozero@navlab.it
tel.: 0039 0308930933
Address: Viale Gran Sasso 10 – 20131 Milano – Italy
Working hours
The help desk service is available on working days
9 to 12.30 | 14 to 17.30
If you have an ID CLIENT and you need a support, CONTACT US clicking the button below: our NAV-lab consultants will contact you back as scheduled in the agreement.
Service levels
All the support you need
Each Service Level is regulated by the kind of contract concluded.
The table is just an example and it can vary depending on your agreement.
