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Support and Help

The customer service is reserved for NAV-lab customers who have the ID CLIENT

Customer Care

Welcome to NAV-lab support area!

PRODUCT ROADMAP

APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.
NAV-lab tech lab undertakes to guarantee constant releases to our customers, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers’ investiments in Microsoft Dynamics technology.

How to contact us
If you need our help, fill in the form on the side

or contact us at: helpdesk.tempozero@navlab.it
or call us at: Toll-free Number 800701170 from Italy
(+39 030 8930933 from abroad)

Our address: Viale Gran Sasso 10 – 20131 Milano – Italy

Support timetable
Our Help desk is available MON to FRI
9 a.m. to 12.30 p.m. – 2 p.m. to 5.30 p.m.

Product support lifecycle
The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.

Our customer service team will efficiently help you, ensuring that any problems are solved, thanks to:

Tempo Zero for Microsoft Dynamics 365 Business Central
Tempo Zero Cloud for Microsoft Dynamics 365 Business Central
Tempo Zero PREMIUM for Microsoft Dynamics 365 Business Central
Tempo Zero TESORERIA for Microsoft Dynamics 365 Business Central
FE LITE CLOUD for Microsoft Dynamics 365 Business Central
FE FULL CLOUD for Microsoft Dynamics 365 Business Central
TEMPO ZERO QMS for Microsoft Dynamics 365 Business Central
Tempo Zero INDUSTRY for Microsoft Dynamics 365 Business Central
Tempo Zero SMARTPRINT for Microsoft Dynamics 365 Business Central
PMS INTERFACE for Microsoft Dynamics 365 Business Central
HOTEL BACK OFFICE  for Microsoft Dynamics 365 Business Central
TEMPO ZERO INDUSTRY ADV for Microsoft Dynamics 365 Business Central
POS INTERFACE for Microsoft Dynamics 365 Business Central

If you have an ID CLIENT and you need a support, CANTACT US clicking the button below: our NAV-lab consultants will contact you back as scheduled in the agreement.

    All the necessary support

    Service level

    The Service Level is regulated by the kind of contract concluded.

    Here is a table that shows the intervention times, based on the seriousness od the problems identified.

    The table is just an example and it can vary depending on your agreement

    All the support you need

    Services for the management of your information system

    Our Contact Center is available to provide you all the support you need, at managerial and organizational levels, during the analysis about the solution, such as management software / ERP / personalized solutions suitable for your company.

    Here are some of our services:

    • The drafting and the implementation of projects based on Business Central
    • The system service supply to allow the full integration of your business informative system with the most advanced Microsoft technologies (on-premise, on- cloud or hybrid solution)
    • Management consulting
    • Soft Loans for IT projects
    • Financial management
    • Business Intelligence
    • Business organization
    • Industry 4.0