Customer care and support

Our customer service is reserved for NAV-lab customers who have an active ID CLIENT

It is provided through direct contact with NAV-lab consultants and aims to provide timely and effective support to our customers, ensuring the resolution of the problems they encounter during their daily work, both in the use of the standard Microsoft Dynamics 365 Business Central ERP and in the use of our Microsoft certified Apps.

Our Customer Support Service is provided against the purchase of the following NAV-lab solutions / APPs :

Tempo Zero

TEMPO ZERO is NAV-lab’s standard on premise solution (available also on cloud on Microsoft Azure) that includes additional features for Business Central ERP and still active versions of Microsoft Dynamics NAV.

*Microsoft Certified – CFMD

Tempo Zero Cloud

Tempo Zero Cloud is the basic solution made available by NAV-lab group to allow the fast startup of Microsoft Dynamics 365 Business Central ERP in Italian companies of different industries, thanks to a standard package of extensions and additional features

It is a prerequisite for most of the other available Apps. 

*APP Microsoft Certified

Tempo Zero Worldwide

Tempo Zero Worldwide is the international version of Tempo Zero Cloud: it allows the fast start-up of the ERP Microsoft Dynamics 365 Business Central in companies of different industries, wherever they are located in the world, thanks to a standard package of extensions and additional features 

*APP Microsoft Certified

Tempo Zero Premium

Tempo Zero Premium contains additional features to Tempo Zero Cloud and is dedicated to companies with production activities.

*APP Microsoft Certified
**APP per mercato verticale

Tempo Zero Worldwide Premium

Tempo Zero Worldwide Premium is the international version of Tempo Zero Premium: it contains additional features to Tempo Zero Worldwide dedicated to companies with manufacturing operations anywhere in the world.

*APP Microsoft Certified
**APP per mercato verticale

FE Lite Cloud

FE Lite Cloud prepares B2B and PA Electronic Invoices within Business Central with just a few clicks, in line with Italian law. 

*APP Microsoft Certified

FE Full Cloud

FE Full Cloud automatically manages Electronic Invoices and their digital Storage with a dashboard inside the Dynamics 365 Business Central ERP. 

*APP Microsoft Certified

Tempo Zero Tesoreria

Tempo Zero Treasury provides a connector between Business Central and the application chosen for the advance management of corporate treasury, activating the data exchange with the ERP and vice versa and promoting sophisticated analysis on the financial status. 

*APP Microsoft Certified

Tempo Zero Provvigioni

Tempo Zero Provvigioni automates, in Business Central, the management and calculation of commissions to be paid to agents.

*APP Microsoft Certified

Tempo Zero QMS

Tempo Zero QMS allows to manage and track measurements and controls required by the quality system, in the Sales, Purchasing and Production areas of Business Central. 

*APP Microsoft Certified

Tempo Zero Jobs

Tempo Zero Jobs enables complete job management with extended features in several areas such as Manufacturing and Assembly

*APP Microsoft Certified
**APP per mercato verticale

Tempo Zero Intrastat

Tempo Zero Intrastat: facilitates and automates data mining and the filling in of the Intrastat declaration

*APP Microsoft Certified

Hotel Back Office

Hotel Back Office: hotel back office app with Administration and Management Control with USALI reporting for hotel chains and independent hotels.

*APP Microsoft Certified
**APP per mercato verticale

PMS Interface

PMS Interface: integration of Protel PMS for importing daily data from PMS into hotel back office software

*APP Microsoft Certified
**APP per mercato verticale

POS Interface

POS Interface: provides 2-way integration with Point of Sale software for the restaurant and retail industries.

*APP Microsoft Certified
**APP per mercato verticale

Tempo Zero Smartprint

Tempo Zero Smartprint allows the user to quickly and easily manage customizations of business print layouts in Business Central, such as offers, orders and invoices. 

*APP Microsoft Certified

Tempo Zero Industry ADV

Tempo Zero Industry ADV: automate accounting features for payroll data entry in Business Central.

*APP Microsoft Certified

Tempo Zero Document Tracking

Tempo Zero Document Tracking: quickly searches for documents in the ERP, using a navigation system that extracts and organizes them in a user-readable format 

*APP Microsoft Certified

*APP Microsoft Certified

NAV-lab “Microsoft Certified” APPs are SaaS extensions that have passed all the tests required by Microsoft for their certification and are available in the Microsoft AppSource store.

**APP per mercato verticale

NAV-lab “vertical market” APPs are solutions that solve management problems in specific product industries.

The list of NAV-lab solutions is constantly evolving in line with the development of new customer requirements.

Haven’t you find the solution you were looking for?

PRODUCT ROADMAP

APPs and solutions by NAV-lab are constantly in step with the evolution and the roadmap of Microsoft Dynamics 365 Business Central.
NAV-lab tech lab undertakes to guarantee constant releases to our customers, in line with the timeframes. Moreover, NAV-lab ensures constant technological updates of the product to safeguard customers’ investiments in Microsoft Dynamics technology.

Product support lifecycle

The NAV-lab support for APP and Solutions lasts as long as Microsoft support for your ERP.
Our APPs are updated according to the ERP updates, within 1 month from the last Microsoft release, unless a different date is given from our official support page.

How to contact us

If you have an ID CLIENT and you need a support, CONTACT US clicking the form you find below.

You can also email or call us to:

helpdesk.tempozero@navlab.it
tel.: 0039 0308930933

Address: Viale Gran Sasso 10 – 20131 Milano – Italy

Working hours

The help desk service is available on working days
9 to 12.30 | 14 to 17.30

If you have an ID CLIENT and you need a support, CONTACT US clicking the button below: our NAV-lab consultants will contact you back as scheduled in the agreement.








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    Service levels

    All the support you need

    Each Service Level is regulated by the kind of contract concluded.

    The table is just an example and it can vary depending on your agreement.

    Service level agreement
    Service level agreement